Our Cleaning Service Commitments
Every approved proposal or service agreement is supported by six core service commitments.
1. On-Time Guarantee
We arrive within the scheduled service window or communicate an unexpected delay.
2. Quality-Control Inspection
Cleaning is checked against the approved scope before the work order is closed.
3. 24-Hour Make-It-Right Guarantee
Report an included service concern within 24 hours, and we will review and reclean the affected area when appropriate.
4. Photo Completion Reports
When authorized, completion photos may document finished work and conditions requiring attention. Photos are handled under our privacy and confidentiality procedures.
5. No-Surprise Pricing
Billable work outside the approved scope requires customer authorization before it is performed.
6. Privacy & Confidentiality Commitment
Your home, business, belongings, documents, security information and personal information are treated as confidential. Team members are required to follow our Employee Confidentiality & Customer Privacy Agreement, including restrictions on unauthorized photos, videos, social-media posts, disclosure of customer information and misuse of keys or access codes.
Customer Privacy & Confidentiality Guarantee
Your property gets cleaned. Your private business stays private.
Your home, business, belongings, documents, security information and personal information are treated as confidential. Team members are required to follow our Employee Confidentiality & Customer Privacy Agreement, including restrictions on unauthorized photos, videos, social-media posts, disclosure of customer information and misuse of keys or access codes.
This guarantee covers confidentiality during our cleaning services. It is separate from the website's Privacy Policy, which addresses website analytics, cookies and form-processing practices.